Frequently Asked Questions
Do I have to enter credit card details for the 14-day free trial?
No, you do not. No credit card details are required during the free trial period. The first 14 days of Advisor-e are completely FREE. When the free trial period ends, if you wish to continue using the platform going forward, only then will we begin to invoice you.
Is the price inclusive of GST / sales tax?
No, the prices do not include any local GST / sales tax. If you are in New Zealand, GST will be added to your total bill. If you are in any other country, no GST / sales tax will be added.
What currencies does Advisor-e accept?
If your practice is based in New Zealand or Australia, prices shown are in your local currency (NZD or AUD). If you are based in any other country, prices shown are in USD.
Is Advisor-e invoiced monthly or annually?
It’s up to you! You can choose to be billed monthly OR annually. Depending on which you choose, you will either be billed once per month on the same day each month, or once per year on the same day each year.
What happens to our coaching support if we’re too busy to attend training sessions for a while?
Provided you continue to meet your subscription payments, the coaching hours are ‘held in suspense’ until you’re ready to start learning again. The coaching hours must be used within the 12month period for which they apply; you may not carry them forward into successive subscription periods.